Better service delivery by Governments
The level of service delivery by Governments to their citizens are generally not up to scratch, simply because they are not as accustomed to it as private businesses.
Service delivery levels must be measured on a regular basis as is done in the private sector. Governments tend to measure only financial budgets and financial results by the end of a certain period.
Improved performance by all organisations
Poor service delivery seems to be a common problem for Governments worldwide. In particular it seems to have been a huge problem for the Government of South African over the past couple of years since 1994.
NOT ONLY BUDGETS AND FINANCIAL ACTUAL:
It is actually very easy to rectify. There is a misconception that if one controls budgets and financial statements, everything is honky dory. It is, however, far from the truth. This is usually where Governments make the big mistake. It is not only about financial budgets and financial results per period. Far from it!
It will in most cases be too late for any significant interventions!
ALSO GOALS, OBJECTIVES AND JOB TASKS:
The degree of achievement of goals, objectives and job tasks, on all levels throughout a whole organisation, must also be measured and monitored on a regular basis.
WHAT ABOUT RISK AND CORRUPTION?
Furthermore, one must also be able to detect the aspect of financial risk and financial corruption, before it becomes too late.
The whole point is that parliamentary oversight committees or bodies are not able to detect deviations and problems much earlier, before it grows out of proportion into unmanageable problems. Time wise, they are too far away in the hierarchy of command. It can only be achieved if oversight begins at lower levels of supervision, within departments.
As long as oversight committees just focus on budgets and financial results and ignore achievements of strategic objectives, nothing of old will change and there will still be no inspiration for departmental improvements.
All Governments are in need of a proper performance management system.
See this first video titled “How to achieve a continuous desire for workplace improvements”:
See this second video titled “Introduction to performance management the right way”:
The Executive Summary of our self-propelled performance management system:
Click the e-book image below to read the amazing revelations in a PDF file:
Read about the miracle of short interval control, inside the Executive Summary of our self-propelled performance management system, as displayed above.
Also read our post on backward decay of South Africa here.
What is your prediction for the future of South Africa, with regard to service delivery by the Government?
See this video of early 2019: